Privacy Policy

1 Scope

This policy explains how we handle personal information when you visit our school website, register for a seminar, enquire about or purchase a course, attend online or in-studio classes, or contact us. It covers the school's educational services. Separate notices or agreements may apply to other Ogopogo Studios products and production services.

2 Information we collect

Depending on your interaction with us, we collect:

Contact and registration information: your name, email address, phone number, selected course or seminar, and information you provide in registration forms or messages.

Enrolment and learning information: course and batch details, attendance, assignments, submitted artwork, feedback, assessment results and certificate records. We collect age or guardian information where needed for age eligibility and safeguarding.

Order and payment information: purchased courses, amount and currency, payment status, transaction references, payment method and refund records. Payment providers may share limited masked payment details for reconciliation.

Technical information: IP address, browser and device information, necessary website logs, cookie preferences and, where you consent, analytics about how you use the website.

Class recordings, where applicable: your voice, image, displayed name, chat messages or shared work may appear in a recorded class. We explain recording arrangements before recording begins.

Please do not send passwords, PINs, OTPs, CVV codes or full card details by email, chat or registration form. Do not submit identity documents unless we explain why they are necessary and provide an appropriate submission method.

3 Why we use information

We use information to respond to enquiries, register learners, deliver classes and materials, provide feedback and certificates, communicate schedule changes, process payments and refunds, maintain business records, protect our services and resolve complaints. We use only information reasonably needed for these purposes.

Optional promotional messages require your choice to receive them. You can unsubscribe or contact us to stop them. Necessary messages about an existing enrolment, payment or refund will continue. We obtain consent where required by applicable law and explain any additional purpose before using information for it.

4 Payments through SSLCOMMERZ

When you select SSLCOMMERZ at checkout, information needed to process your payment is shared with SSLCOMMERZ and the relevant bank, card network or mobile financial service provider. Authentication and payment credentials are handled through the payment provider's payment flow. We do not store full card numbers, CVV codes, mobile banking PINs or OTPs.

We receive transaction information needed to confirm your order, reconcile payments, prevent fraud and handle refunds or disputes. Payment providers handle information under their own notices and applicable obligations. See the SSLCOMMERZ Privacy Policy.

5 Forms service providers and other recipients

Our seminar registration currently uses Google Forms. Information submitted through these forms is available to authorised school personnel and is also processed by Google under its applicable privacy terms.

We share relevant information with authorised instructors and providers supporting website hosting, registration, communications, online classes, payments and record keeping, only as needed for their work. In online classes, other participants may see information you choose to display or share, such as your name, camera image, chat messages or artwork. We explain any class group arrangements before adding you to a group that exposes your contact details.

We do not sell personal information. We may disclose information where legally required or reasonably necessary to investigate fraud, protect safety or respond to a lawful request, subject to applicable law.

Some providers may process information outside Bangladesh. We assess these arrangements and apply any safeguards, notices, permissions or restrictions required by applicable Bangladesh law.

6 Cookies and analytics

Necessary cookies or similar technologies support functions such as the shopping cart, security and saved preferences. Optional analytics operates only after you choose to accept it. You can decline optional analytics and later withdraw your choice through Cookie Settings in the website footer: select Decline to withdraw optional analytics consent. Your browser can also restrict cookies, although this may affect essential website functions.

Open Cookie Settings

7 Student work photographs and recordings

We use assignments and student work for teaching, assessment and feedback. Public use of identifiable student photographs, testimonials, recordings or portfolio work for promotion requires separate permission. Refusing promotional permission does not affect enrolment or assessment. Any permission to publish creative work will explain the intended use and does not itself transfer ownership of that work.

Where classes are recorded for learning purposes, we explain the purpose, intended viewers and availability period beforehand, and obtain any required consent. Recordings are restricted to their stated educational purpose. Contact us before the class if you have a privacy concern so we can discuss available arrangements.

8 Learners under 18

A parent or legal guardian must authorise enrolment and relevant personal-information handling for a learner under 18. We collect only the guardian information needed for that purpose. Promotional use of a child's identifiable image or work requires separate guardian permission and consideration of the child's wishes. Contact us if a child has provided information without the necessary authorisation.

9 Retention and security

We keep personal information only as long as reasonably needed for the purpose for which it was collected, including course administration, certificate verification, legal record keeping and resolving disputes. Payment and accounting records may need to be retained after an enrolment ends. Records no longer needed are deleted or anonymised under our retention procedures.

We use reasonable technical and organisational safeguards, including access restrictions and secure handling of information. No system is completely secure. Where a security incident occurs, we take appropriate remedial steps and make notifications required by applicable law.

10 Your choices and requests

You may contact us to request access to or correction of your personal information, ask for deletion, withdraw consent, stop marketing or raise a privacy complaint. We may need proportionate information to verify your identity. We explain any limitation, including records we must retain or information needed to continue delivering a service. Withdrawal does not undo processing lawfully completed beforehand. Your applicable statutory rights remain unaffected.

11 Contact.

Privacy contact: School Administration, Ogopogo Animation School

Email: ogopogoschool@gmail.com

Phone: +880 1314073388

Registered address: R1A H48 Banani, Dhaka, Bangladesh, 1212