Return, Refund & Cancellation Policy

1 Scope

This policy applies to paid online and in-studio courses and course packages purchased directly from Ogopogo Animation School. Free seminars carry no course fee to refund. Physical products, separately sold materials and production commissions require their own terms and are outside this policy.

Courses are educational services, so a physical return is normally not applicable. Nothing in this policy limits rights or remedies available under applicable Bangladesh law.

2 Three day cancellation window

You may request a full refund within 72 hours of successful payment, provided the course has not started and you have not attended a paid class or accessed paid recordings or downloadable course materials. Viewing the public syllabus, a free preview or a free seminar does not affect eligibility.

The 72-hour period is measured in calendar hours using Bangladesh Standard Time (UTC+6). Your request counts from the time we receive it, not when we finish reviewing it. A qualifying request submitted on a weekend or public holiday remains valid.

If the first class is scheduled within 72 hours of payment, the change-of-mind cancellation window ends at the scheduled start of that class. This shorter window must be clearly shown before payment. It does not restrict refunds for our failure to provide the promised service.

3 Other circumstances eligible for a refund

The 72-hour restriction does not apply to the following:

Duplicate or excess payment: verified duplicate payments and amounts collected in error are refunded.

Course cancelled by us before it starts: you receive a full refund for the cancelled course. A replacement batch or credit is optional and requires your agreement.

Material changes: if we materially change the agreed start date, delivery format, location or core course content and you cannot accept the change, you may cancel before receiving the changed service. We refund the unused portion, or the full course payment if no teaching has been delivered.

Course discontinued after it starts: we offer an agreed replacement or refund for the undelivered portion. You do not have to accept course credit instead of an eligible monetary refund.

Service not supplied as promised: report missing access, undelivered classes or substantial differences from the description. We aim to resolve the issue within three working days of receiving sufficient details. If we cannot provide a reasonable remedy, we refund the affected undelivered portion, or the full payment where the course could not be used at all. Any greater remedy required by law remains available.

If your account is debited but the order shows failed or pending, contact us with the transaction reference before paying again. We verify the status with the provider and arrange confirmation or reversal as appropriate. An unsuccessful payment does not by itself confirm a seat.

4 Situations normally not eligible

Outside the cancellation window, refunds are not normally available solely for a change of mind, personal scheduling conflicts, missed classes, or failure to meet device, software or internet requirements that were clearly disclosed before payment.

Completing a course does not guarantee employment, an internship or a particular career result. Not receiving such an opportunity is not by itself a refund ground where no guarantee was sold.

These exclusions do not apply to our non-delivery, misdescription, billing errors or remedies required by law. Purchased access or attendance does not remove a valid complaint about an undelivered or materially misdescribed service.

5 Refund amount bundles and instalments

Refunds are based on the amount actually paid, including the effect of discounts. We do not calculate refunds using a higher advertised list price.

For a partially delivered course, the unused tuition refund is calculated as:

Tuition actually paid for the course × undelivered teaching hours ÷ total purchased teaching hours.

For a package, the paid package price is allocated between courses in proportion to their individual prices displayed at purchase, unless the invoice already states each course's allocation. The eligible course allocation is then refunded in full or in proportion to its undelivered teaching hours. We provide the calculation with the decision and do not retrospectively remove a bundle discount from the retained course.

For an authorised instalment purchase, refunds are limited to amounts already paid and eligible for refund. When we cancel an undelivered service, future amounts owed to us for that service are cancelled. Bank or card EMI adjustments are handled through the issuer's process; contact us for supporting confirmation. No instalment facility is available unless expressly offered at checkout.

We do not deduct our own administrative or payment-gateway fee from an eligible refund. A customer's separate bank charges, interest or currency-conversion differences are governed by the payment provider's terms and applicable law.

6 How to request a refund

Email ogopogoschool@gmail.com with the subject Refund Request – [Order ID]. Include:

Learner's name and registered email address or phone number.

Course or package name and batch, if assigned.

Order ID, payment date, amount and transaction reference.

Reason for the request and relevant evidence, if available.

You may also call +880 1314073388 to register a request; we will record its received time and help you provide any missing details. Never send your full card number, CVV, PIN, password or OTP.

We acknowledge requests within two working days and normally provide a written decision within three working days of receiving the necessary information. If more investigation is needed, we explain what is outstanding and provide an expected decision date. We give reasons for declined requests and a way to ask for reconsideration.

7 Refund method and timeline

Approved refunds are returned through the original payment channel, normally within 7–10 working days from written approval. Working days mean Sunday to Thursday, excluding Bangladesh public and banking holidays. This processing period is separate from the 72-hour period for requesting a change-of-mind cancellation.

Payments made through SSLCOMMERZ are refunded through the gateway to the original payment source. We do not replace a monetary refund with vouchers without your agreement. If the original source cannot receive a refund, we coordinate with the payment provider and verified payer on an authorised alternative.

We send confirmation and the available refund reference when the refund is initiated. If the credit is not received within ten working days after written approval, contact us with your order and refund references. We will investigate with the gateway or bank and update you on the delay.

8 Transfers access and changes to this policy

Requests to move to another course or batch are subject to availability and written agreement. We explain any price difference before you agree. A transfer is not a substitute for a refund to which you are entitled.

Refunded course access and the associated enrolment end when cancellation is confirmed. Access to other paid courses remains unaffected. Keep your order and refund records for reference.

The policy disclosed at purchase applies to that purchase. Later policy changes do not retrospectively reduce an existing entitlement. Unresolved complaints may be escalated through applicable Bangladesh consumer-protection or legal channels.